This Returns Policy (“Policy”) applies to all purchases made through Gleam Entertainment Corp (the “Company,” “we,” or “us”) on https://laurenphillips.vip/. Your rights depend on where your order is delivered.
In short: US and Canada: no returns if you change your mind, because every item is printed to order; faulty or wrong items are reprinted or refunded. United Kingdom and European Union: you can cancel within 14 days of delivery for any reason, except personalised items, and you keep your legal rights for faulty items. Nothing in this Policy reduces the rights the law of your country gives you.
For every order
Faulty, damaged or wrong items
If your item arrives damaged, has a manufacturing defect, or is not what you ordered, we will reprint it or refund you. To make a claim:
- Contact us at lauren@laurenphillips.vip within 30 days of delivery, with your order number.
- Send clear photos showing the problem.
- If several items with the same design are affected, include one photo or video showing all of them together.
We pay any cost of returning a faulty or wrong item. Buyers in the UK and the EU also have the longer legal rights described in their sections below.
Print placement
For printed garments, a small variation in where the design sits (up to about 0.5 inch, or 1 cm) is normal for printed products and is not a defect.
Shipping address
To make sure your order arrives:
- Write the shipping address in Latin characters only.
- Address line 1 can be up to 35 characters and address line 2 up to 30 characters.
- We do not check addresses, so please make sure yours is correct before you order.
If an order cannot be delivered because the address was wrong or incomplete, we can reprint and resend it at your cost, or give you a partial refund (not including shipping). See our Shipping Policy.
Payment and billing
Payments for orders placed with Gleam Entertainment Corp are processed by our payment provider, CCBill. For billing questions you can contact CCBill Customer Support directly:
- Email: support@ccbill.com
- Phone: +1 (888) 596-9279
- Live Chat: available through the CCBill Support Portal
- Support Website: https://support.ccbill.com
United States and Canada
This section applies to orders delivered to the United States or Canada.
- Changing your mind. Every item is printed for your order, so we do not accept returns or exchanges if you ordered the wrong size or colour or changed your mind. Please check your order carefully before you buy.
- Faulty, damaged or wrong items. We reprint or refund, as described under “For every order” above.
- Canada. If you live in Canada, the consumer protection law of your province or territory also applies to your purchase, and nothing in this Policy limits the rights it gives you.
United Kingdom
This section applies to orders delivered to the United Kingdom. It sets out your rights under UK consumer law and how to use them.
Changing your mind: 14 days to cancel
You can cancel your order for any reason within 14 days of the day you receive it.
- To cancel, email lauren@laurenphillips.vip with your order number and say that you want to cancel. You can use the cancellation form at the end of this Policy, but you do not have to, and you do not have to give a reason.
- Send the items back within 14 days of telling us. We will tell you where to send them.
- You pay the cost of returning items you have changed your mind about.
- We will refund the price of the items and the standard delivery cost within 14 days of receiving them back (or of you showing us proof that you sent them, if sooner), using the payment method you used.
- We may reduce the refund if the items have been handled more than needed to look at them, for example worn, washed or damaged.
Personalised items. The 14-day right does not apply to items made to your own specification or clearly personalised, for example with your own name, photo or text. Choosing one of our designs, or a size or colour from our range, does not make an item personalised.
Faulty, damaged or not as described
If an item is faulty, damaged, or not as described, you have rights under the Consumer Rights Act 2015:
- Within 30 days of delivery you can reject it and get a full refund.
- After that, or if you prefer, we will replace or repair it. If that is not possible, or does not fix the problem, you are entitled to a refund (which may be reduced to reflect your use of the item after the first 6 months).
- Email lauren@laurenphillips.vip with your order number and a photo of the problem. We pay the cost of returning faulty items.
European Union
This section applies to orders delivered to a country in the European Union. It sets out your rights under EU consumer law and how to use them.
Right of withdrawal: 14 days
You have the right to withdraw from your purchase within 14 days without giving any reason. The 14 days run from the day you, or someone you name other than the carrier, receive the goods. If your order arrives in several parts, they run from the day you receive the last item.
- To withdraw, tell us clearly before the 14 days end, by email to lauren@laurenphillips.vip with your order number. You can use the model withdrawal form at the end of this Policy, but you do not have to.
- Send the items back within 14 days of telling us. We will tell you where to send them. You pay the direct cost of returning them.
- We will refund all payments we received from you, including the standard delivery cost, within 14 days of receiving your withdrawal. We may wait until we have the items back, or you have shown us proof that you sent them, whichever is earlier. We use the payment method you used, at no cost to you.
- You are only responsible for any loss in value caused by handling the items more than needed to look at them.
Personalised items. The right of withdrawal does not apply to items made to your own specification or clearly personalised, for example with your own name, photo or text. Choosing one of our designs, or a size or colour from our range, does not make an item personalised.
Faulty or not as described
Under EU law, the seller is responsible for any lack of conformity that becomes apparent within at least 2 years of delivery. If an item is faulty or not as described, you can have it repaired or replaced, and if that is not possible or does not fix the problem, a price reduction or a refund. Email lauren@laurenphillips.vip with your order number and a photo of the problem. We pay the cost of returning faulty items.
Cancellation and withdrawal form
For buyers in the United Kingdom and the European Union. Complete and send this form only if you want to cancel or withdraw from your order. You can copy it into an email to lauren@laurenphillips.vip.
- To: Gleam Entertainment Corp, lauren@laurenphillips.vip
- I/We hereby give notice that I/We cancel (withdraw from) my/our contract of sale of the following goods:
- Ordered on / received on:
- Order number:
- Name of consumer(s):
- Address of consumer(s):
- Date:
Contact
Questions about returns: lauren@laurenphillips.vip.
